Claim a Lead from a Notification (Teams)

In Command, Rainmakers can automatically distribute leads to their team members through lead routing. Your Rainmaker can set up one big route, set up multiple routes for different days of the week/times of day, and you can even set up special routes for holidays or specific lead sources.

You are notified through Command and Kelle, when you have a lead routed to you, and you have a set time frame to either claim the lead through Contacts or the Command notification or to pass on the lead.

When the lead is routed to you, you get a Kelle notification, but you cannot claim the lead through Kelle. To claim the lead, you must use Command.

To claim a lead from a notification, complete the following steps:

  1. From a browser, go to: https://console.command.kw.com.

  2. Log in using your Keller Williams user name and password.

  3. On the top-left corner, click Command.

  4. Click the notifications notification-icon icon next to your profile picture. The lead notification message shows you the amount of time you have left to take action for that lead.

  5. Click Claim or Pass in the notification.