Resubmit Rejected Compliance Documents to Your Market Center

When a document is rejected, you will not only see a, red, Rejected status next to the document name. If the document is rejected, then you have to make changes and resubmit.

To resubmit a rejected compliance documents to your Market Center, complete the following steps:

1. From a browser, go to: https://console.command.kw.com.

2. Log in using your Keller Williams user name and password.

3. On the top-left corner, click Command.

4. On the left toolbar, click Opportunities .

5. Click on the phase (Cultivate, Appointment, Active, Under Contract, Closed) within the deal type (Listings or Buyer) that contains the Opportunity.

6. Click on the Opportunity name.

7. At the top of the Opportunity page, click the Documents tab.

   On the left side of the page, you will see a status next to the compliance event:

   • Submitted/Resubmitted - the document is waiting for approval.

   • Accepted - the submitted documents have been approved.

   • Returned - at least one of your documents was rejected. You must make corrections, replace the document, and resubmit the documents to your MCA.

8. If you see the Returned status, find the rejected document on the list, then hover over the Rejection Reason icon, , to see why it was rejected.

9. After you make the necessary changes to the document, click the three dots, to the right of the file name, and choose Replace from the drop-down.

10. Enter a Comment about why you are replacing this document and select the replacement document. You can replace documents from the following sources:

    • Manual - click to browse your computer for the file, or drag the file into the space provided.

    • DocuSign or Dotloop - you will see a list of documents you have in the corresponding DocuSign Room or Dotloop Loop. Select the corresponding file.

    • Custom Folder - you will see a list of documents you have in your Custom Folder. Select the corresponding file.

11. Click Replace.

12. After all of the rejected documents in the compliance event have the Replaced status, click Resubmit to MC. This repeats the approval/rejection process.